General

www.coverstorypaint.com is a website and online store maintained by Cover Story Oy. We are located in Helsinki, Finland, and our address is:

Cover Story Oy
Bulevardi 17
Helsinki 00120
Finland

Ordering

When ordering, you must provide us with the necessary information for the order, be at least 18 years old and be the owner of the debit or credit card you are using. Your order is an offer to buy the products detailed in your order. The order confirmation we send confirms the transaction. We recommend that you keep the order confirmation for possible future reference. 

 

Prices and payment

Prices in the online store include VAT (24%). Products are paid for when ordering. Delivery costs vary depending on the products ordered and the place of delivery.

We accept the following as payment methods:

  • Most common credit cards (Visa, Visa Electron, Mastercard, American Express, Eurocard ja Diners Club)
  • ApplePay
  • PayPal

    Delivery

    For deliveries outside of Finland but within continental Europe our shipping provider is GLS. 

    Samples have free shipping. For paint and supplies, the shipping fee is 10 EUR per order.

    For orders over 200 EUR shipping is always free.

     

    Returns

    If you are not satisfied with your order, you have the right to return your order within 14 days of receiving the order. Please first contact us by email at return@coverstorypaint.com and provide a brief reason for the return (this will help us improve our customer service). You will then receive a response with detailed instructions for returning the product. The returned product must be unused, in condition fit for sale and in its original packaging. The paint can must be unopened. Return costs are non-refundable except in cases of reasonable complaint. We will refund the purchase price of the product as soon as possible after the return is received, using the payment method used in the original payment. If you do not contact us within 14 days of receiving your order, we reserve the right not to accept returns. Failure to pick up your order is not the same as a return. We will charge the cost of packages that have not been picked up.

     

    Privacy

    Your privacy is important to us. We comply with the EU Data Protection Regulation (EU 2016/679). If you have any questions about privacy or would like to know what information Cover Story has stored about you, please contact info@coverstorypaint.com.

    We use cookies on our website, more information on the use of cookies can be found in the cookies section.

     

    Limitation of Liability

    All content in the online store is provided as is. We strive to present up-to-date and comprehensive product information in the online store, but we do not guarantee the accuracy of the information. The images of the products are examples only and the colors may appear differently on the screens of electronic devices. These terms do not limit your rights as a consumer.

     

    Customer service

    If you have any questions our customer service team will be happy to help: info@coverstorypaint.com.